1. Data Controller
The data controller is Zenkeix. For privacy requests or data subject rights, contact: [email protected].
2. Categories Of Personal Data
- Data provided by users: name, email address, message content, service requests, and any information voluntarily submitted through forms or email.
- Technical and usage data: IP address, browser and device metadata, user-agent, access logs, and security-related events generated while using the site.
- Cookie-related data: preference, analytics, or marketing signals, only according to user consent choices in the cookie banner.
3. Purposes Of Processing
- Responding to contact requests, quotations, and support needs.
- Providing requested digital services and pre-contractual activities.
- Ensuring security, abuse prevention, fraud detection, and platform maintenance.
- Running aggregated analytics and service optimization only where consent has been granted.
- Marketing or remarketing activities only where consent has been granted and tools are active.
4. Legal Bases
- Performance of a contract or pre-contractual measures requested by the user.
- Consent for non-essential analytics and marketing technologies.
- Legitimate interest for security, service integrity, and defense against abuse.
- Compliance with applicable legal obligations.
5. Data Retention
- Contact and request data: generally retained for up to 24 months.
- Technical and security logs: retained for a limited period consistent with security needs.
- Data linked to contractual obligations: retained for the period required by law and accounting rules.
6. Recipients And Service Providers
Personal data may be processed by authorized personnel and selected suppliers, including:
- Hosting and infrastructure providers.
- CDN and security delivery providers.
- Email and communication providers.
- Analytics and marketing platforms (only if enabled by consent and active on the site).
7. International Data Transfers
Some providers may process data outside the EU/EEA. Where applicable, transfers are protected using suitable safeguards such as Standard Contractual Clauses (SCC) and/or adequacy decisions under GDPR.
8. Data Subject Rights
Users may request access, rectification, erasure, restriction, portability, or objection, and may withdraw consent at any time where consent is the legal basis. Requests can be sent to [email protected].
Users also have the right to lodge a complaint with the competent supervisory authority, including the Italian Data Protection Authority (Garante per la protezione dei dati personali), where applicable.
9. Security Measures
Zenkeix applies technical and organizational safeguards to reduce unauthorized access, loss, alteration, or disclosure risks. No online system can guarantee absolute security, but controls are regularly reviewed and updated.
10. Policy Updates
This policy may be updated over time due to legal, operational, or technical changes. The latest version is always available on this page.
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